FSMTC Phone FAQ

Call waiting, Call forwarding, Three way calling and Speed calling 8 and Speed calling 30, Distinctive Ring (Teen Service), Calling Line Identification (caller ID) and Caller ID call waiting.

What are caller ID and caller ID call waiting?

Caller ID is a service that allows you to see the number of the person calling you. Caller ID call waiting allows you to see the number of the person calling you while you are already on the phone. In order for these services to work, you must have a Caller ID unit and call waiting enabled.

Where do I purchase a caller ID equipment?

FSMTC is no longer selling caller ID units. Caller ID equipment are available at your local retail stores.

What are call waiting, call forwarding, three way calling, speed dialing, distinctive ring (teen service)?

Call waiting lets you know if someone is trying to reach you while on the phone.
Call forwarding forwards calls automatically to any number you choose.
Three way calling allows you to talk to two different people in two different places at the same time.
There are two speed dialing features: speed dialing 8 allows you to reach up to eight frequently called numbers by dialing a single digit code; speed dialing 30 allows you to reach up to thirty frequently called numbers by dialing a two-digit code.
Distinctive ring (teen service): you can have two telephone numbers and one phone line. When a caller dials the second number, the telephone will give a distinctive ring.

Do I need a special equipment to make use of any of these custom-calling services?

All types of telephone units can be used for using these services. For caller ID and caller ID call waiting, you will need a caller ID unit in order for the feature(s) to work.

How do I use my regular phone unit to utilize custom-calling services?

For any type of telephone, follow these instructions:

Call waiting: While on the phone, a beep tone alerts you to another call. Press and release the receiver button. Your first call is placed on hold and you will automatically be connected to the second caller. To return to the first call, press and release the receiver button again. Your second call is placed on hold and you will be connected to the first caller.
Call forwarding: Lift the handset, dial 72# and wait for another dial tone. Dial the number at which you wish to have your calls forwarded. If the line is busy or doesn’t answer, repeat the above procedure. To turn off call forwarding, dial 73# and listen for two beeps.
Three way calling: Dial a number, press and release the receiver button to get a second dial tone, then dial the second number. Press and release the receiver button again to connect the two calls together. If either of the other two people hangs up, you can continue to talk to the one remaining.
Speed dialing 8: Lift the handset, dial 74# and wait for another dial tone. Dial one of the eight one-digit speed numbers (2 through 9), then dial the number you wish to speed call. Press the # button, wait for two beeps and hang up. Repeat the procedure up to eight times. To use, press the one-digit code for the number you want to call.
Speed dialing 30: Lift the handset, dial 75# and wait for another dial tone. Dial one of the thirty two-digit speed numbers (20 through 49), then dial the number you wish to speed call. Press the # button, wait for two beeps and hang up. Repeat the procedure up to thirty times. To use, press the two-digit code for the number you want to call.
Calling Line Identification (Caller ID): You need a calling line identification or caller ID unit in order for this feature to work. There are some telephone units that already have caller ID features on it.
Caller ID call waiting: You need a calling line identification or caller ID unit in order for this feature to work. To receive a call while on the phone, press and release the receiver button. Your first call is placed on hold and you will automatically be connected to the second caller. To return to the first call, press and release the receiver button again. Your second call is placed on hold and you will be connected to the first caller.

What is the service connection charge to install custom-calling feature(s) on my fixed line?

To install custom-calling features, you have to pay a $6.00 service connection fee. Only one central office connection charge will apply at one time, regardless of the number of custom-calling features installed.

For example, if you come in today to install call waiting and call forwarding, you pay the $6.00 service connection charge. If you come in the next month to install speed dialing 8, you pay another $6.00 for connection. But if you install all three services the same day, you pay only $6.00.

What are the services charges for value added services on fixed line?

The following are monthly recurring charges for each custom-calling feature:

Call Waiting: $0.50
Call Forwarding: $0.50
Three-Way Calling: $0.50
Speed Dialing 8: $0.50
Speed Dialing 30: $0.75
Calling Line Identification (Caller ID): $2.70
Call Waiting Caller ID: $0.50
Any three combination of call waiting, call forwarding, three-way calling and speed dialing 8: $1.00

What is the difference between a domestic and an international call? What are the charges for such calls

Calls among the four FSM States of Chuuk, Kosrae, Yap and Pohnpei are considered domestic calls. All calling charges are based on actual conversation time. Calls with fractions of one second or more are rounded to the next minute. To any state, calls are $0.75 per minute for Direct Dialing, Station to Station and for each additional minute. For Person to Person calls, it is $1.50 per minute. All calls between 5:01 p.m. and 7:59 a.m. weekdays and all day on Saturdays and Sundays, receive up to 20% discount.

All calls made to destinations outside of FSM are considered international calls. All calling charges are based on actual connection time. Direct dialing is faster and less expensive than operator-assisted calls (station to station or person to person). Calls with fractions of one second or more are rounded to the next minute. Prepaid card calls get up to 20% discount or $1 per minute, whichever is higher. For international calling rates, click here.

When I make a long distance call, am I still charged if an answering machine receives my call?

Long distance telephone calls are charged for the duration of connect time. Charging does not start until the called party answers or until an answering machine, fax machine, computer modem, or other electronic device "answers" the call. Our telephone system cannot discern the difference between these devices nor identify the called person. If a fax machine or modem "answers" the call, a certain amount of time is initially spent establishing a connection. This time is included in your charges. Click here for international rates.

Can I get my number customized?

You can customize your number by paying a service fee (one-time) of $15.00. We can only allow numbers that are available, meaning that the numbers have not been processed or assigned to any subscriber or the numbers are deactivated due to subscriber cancellation or disconnection.

Can I block my regular phone line from calling a cellphone?

A customer who wishes to block his or her phone line (regular residential, business and business key systems & PABX) from calling a cellphone may request FSM Telecom to assist with the block. FSM Telecom will assess for the “cellular mobile number blocking” service at $6.00 for setup (one time fee) and bill $2.00 per month per telephone number. There is no charge for telephone numbers who are not on cellular mobile number blocking.

Can I forward calls to a cellphone number? What are the charges?

YES. A customer pays $6.00 one-time fee and $0.50 monthly to enable his landline phone to perform call forwards. The $0.50 monthly payment is not to cover per call charges. If the call forward was to another local landline then there is no additional per call charges. All call forwards to long distance, international and cell phones are charged according to the current approved tariffs. For example, your landline phone will be charged $0.10 per minute for each call if calls were forwarded to a cellphone.

What do I do if I get an obscene or harassing call?

FSM laws prohibit anyone from making obscene or harassing calls. If you ever receive such calls: (1) Hang up at the first obscene word or if the caller remains silent after the second time you say hello. (2) don’t talk to the caller or give any information. (3) Call the police if you feel threatened. Be prepared to tell the day and time of each call, the caller’s gender, voice, accents or comments.